FAQ backup

Enjoy Okinawa!
Enjoy Okinawa experience at home

about the order

    • Can items ordered separately be shipped together?
      Once your order is placed, shipping will begin, so we are unable to combine your order.
    • How much is the shipping cost?
      It will vary depending on the product. Please see below for details.
    • When will out-of-stock items be restocked?
      Please contact us and we will check the restock date.
    • How many days does it take for the product to arrive?
      Prices vary depending on the region of the purchaser. It is expected to arrive in about 7 days from the shipping date.
    • The product arrived damaged. Can you exchange it?
      Click here for details on how to exchange.
    • Can I return purchased items?
      A. As a general rule, we do not accept returns due to customer convenience. [Return and exchange conditions] 1. If the product is defective 2. If a product different from the product ordered by the customer is delivered due to our error. If the above applies to you, please contact us via email within 7 days from the date of delivery of the product. We will accept your reply upon receipt. Please note that we will not be able to accept returns after this period. Please take a look at this for more information.
    • What payment methods can I use?
      You can use credit card, Paypal payment, and bank transfer (prepayment). Please take a look at this for more information.

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Shopping flow

  • 1purchase product
  • 2Check reply email
  • 3Product shipping
  • 4Product delivery