*When placing an order, we may ask you to confirm your identity (phone confirmation, etc.). *Credit cards with a name different from the customer's name cannot be used. *We cannot accept credit cards even if they are in the name of a family member or relative.
Bank transfer (prepayment)
Please make payment within 5 days from the time of ordering the product. Once the payment deadline has passed, it will be automatically canceled.
[Payee] Ryukyu Bank (Ryukyu Ginkou) Naha Shintoshin Branch (Naha Shintoshin Branch) Store number 339 Normal 0005245 Account holder name: Cerulean Blue
Regarding delivery
postage
We are currently running a nationwide free shipping campaign.
About returns and exchanges
We generally do not accept returns due to customer circumstances. We will only accept defective items or items that are different from what you ordered.
Conditions for returns and exchanges
1. If the product is defective 2. If a product different from the product ordered by the customer is delivered due to our error. If the above applies to you, please contact us by email within 3 days from the date of delivery of the product. We will accept your reply upon receipt.
*We will accept returns or exchanges for unused and unopened items within 7 days of delivery. *Please note that we will not be able to accept returns after this period. *In case of return, the purchase amount will be refunded.
Regarding the burden of return shipping and handling fees
1. Returns due to customer convenience Please note that the return shipping fee will be borne by the customer. 2. Requests for returns due to defects in the product or requests for returns due to the wrong product We will bear the shipping costs for the exchange.
For customers who have not received an order confirmation email from our store
■The following possibilities are possible. ・There is an error in the registered email address. ・The mailbox is full (over capacity). ・The email is classified as "spam" by your security software or provider's security system.
Operation manager
Cerulean Blue Co., Ltd. Akebonoki Commercial Building 6-A, 2-24-13 Akebono, Naha City, Okinawa 900-0002 Operations Manager Yu Higashie TEL098-941-6828(9:00〜17:00) *The shop will respond during business hours. Please note that there may be a delay in replying.